Shipping, Returns & Sales tax policy - TheTot
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Shipping, Returns & Sales tax policy

Shipping, Returns & Sales Tax Policy

Shipping

Standard shipping is $9.95 for orders under $150 and free for orders over $150 to all destinations within the United States excluding Alaska and Hawaii.

Shipping to Alaska and Hawaii is 75% of total order value.

Package arrives within 3-7 business days.

Shipments to Alaska, Hawaii take additional time.

Unfortunately we cannot deliver to PO Boxes, APO/FPO/DPO addresses.

The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

International Shipping

Unfortunately, we do not offer international shipping at this time. If there is a particular item you would like delivered internationally, please email us at: customerservice@thetot.com with details about the order you would like to place.

Returns and Refunds Policy

Thank you for shopping at The Tot. If you are not entirely satisfied with your purchase, we are here to help.

You have 30 days from when you received your order to have your items sent back to us. Here’s how:

Items must be in original packaging and not used or damaged.

1. Email: returns@thetot.com stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.

2. We will send you an email containing your Return ID. Please note, returns without a Return ID will not be accepted.

3. Once your Return ID is received, enter it on the returns paperwork that came with your original order.

4. Return the items and back to us using the UPS prepaid label included with your original order. You will be charged a restocking fee of $9.95 which will be deducted from your final refund amount.

Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 30 days will not be accepted. 

Non-Returnable Items

Unfortunately, we do not accept returns on the following items:

  • Products with a manufacturer’s warranty.  If these items are damaged or defective they will be covered by your manufacturer’s warranty. Please contact the manufacturer directly for these items.
  • Sale items;
  • Breast pump and toilet training merchandise.
  • Any products not in original packaging, used or damaged.
  • Products that have been personalized or made to your specifications.

Exchanges

If you would like to exchange your product for an alternative please complete the process outlined above. We will process your refund and you can complete a new order online for the replacement products.

Refunds

We will refund the items returned less the original shipping fee charged and the restocking fee of $9.95.

Once your return is received it will be processed within 5-7 business days.  Refunds will be credited to your original payment method unless it is a gift return.

Gift Return

If you are returning an item you received as a gift, the original card holder will be refunded.

If you would like to receive credit for this return, please indicate this on the original returns email. You will receive a onetime credit for the amount of purchase (minus shipping and restocking fees). Credit is valid for 60 days.

Damaged Items

If you received a damaged or defective product, please notify us immediately for assistance using the contact details below.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

By email: returns@thetot.com

By phone: 1.855.934.3928

Sales Tax

Sales tax will be charged for purchases shipped to the following states: New Jersey & Texas.